Our written promises
Five things we always do, and five we never do, on every job. They're written down so you can hold us to them.
You approve the price before we start. Not sure it's really us? See who's coming.
What should a good locksmith promise?
A good locksmith tells you the price before starting and stops to ask if it changes, tries to open a lock without damage before drilling, suggests a rekey before selling you new locks, and asks for ID before opening a home or car.
We always
- Tell you the price first. On the phone before we drive out, and again at the door before we start. You say yes before any work begins. How the price is set.
- Stop and ask if it changes. A seized lock, a second door, a part you didn't expect: we stop, explain, and wait for your yes.
- Check it's yours. ID before we open a home, a car or a business. Every time, even when it's slow and you're cold.
- Tell you who's coming. A name and a door word before we arrive, and photo ID at the door. How to check us.
- Explain what we did. Before we leave, you know what was done and what, if anything, we'd keep an eye on.
We never
- Drill first. We pick or bypass before we drill. If a lock has to be drilled, we tell you why before we touch it.
- Sell a lock you don't need. If a rekey does the job, we say so.
- Change the price after the work. No surprise numbers on the invoice. Changes are agreed before, never after.
- Open a door for someone who can't show it's theirs. Including when it's inconvenient.
- Claim things we can't prove. No made-up ratings, and no "licensed" badge we can't back up. What Manitoba does license.
Why we write them down
Some locksmiths give low quotes that grow at the door, drill when they don't need to, or send "technicians" nobody can identify. Writing our promises down gives you something to hold us to.
Questions people ask
- What happens if the job turns out bigger than the quote?
- We stop and tell you what changed and what it costs before doing anything more. You can say yes, say no, or ask for time to think.
- Will you always try to open a lock without drilling?
- Yes. Drilling is the last resort, for locks that are broken, seized or built to resist picking. If it comes to that, we tell you why first.
- Do you try to sell new locks on every call?
- No. If a rekey does the job, which it often does after a move or lost keys, we say so. New locks are for worn, broken or low-quality hardware, or if you simply want an upgrade.
- What if I'm not happy with the work?
- Tell us. Call or text, and we'll talk it through with you.
Call now. A person answers.
Open 24 hours, 7 days. You approve the price before we start.